Privacy policy

Privacy policy

Last updated: 4 October 2026

Deluno operates trydeluno.com (ABN 26 757 469 719). We currently sell for delivery within Australia. This policy explains how we handle personal information when you browse, place an order or contact us. Australian delivery does not mean that all information is stored or processed in Australia.

Information we collect and why

We collect information reasonably needed to operate the store, including your name, email, delivery and billing addresses, phone number where provided, order and payment status, purchase and returns history, and communications with us. Shopify and payment providers process payment details to complete purchases. Do not email payment-card details, passwords or identity documents unless we have agreed a suitable secure process.

When you visit, Shopify and enabled services may collect device and browser details, IP address, pages viewed, shopping events and cookie or similar identifiers. We use information to process payments and orders, arrange delivery and returns, answer questions, prevent fraud, maintain and improve the store, keep business records and meet legal obligations. If required order information is not provided, we may be unable to complete your purchase or delivery.

Shopify, AutoDS and other service providers

Shopify hosts our store and processes information to provide its services. Payment processors, support and technology providers may also process information for their relevant functions. Shopify explains its own processing and choices in its Consumer Privacy Policy and Privacy Portal.

We use AutoDS for order management and fulfilment. We share the customer name, delivery address, relevant contact details and order information reasonably needed with AutoDS, the relevant supplier and delivery providers to fulfil orders and handle product or return enquiries. Deluno remains your retailer and customer contact.

We may disclose information where required or permitted by law, to obtain professional advice, protect legal rights or investigate fraud. If the business is transferred, relevant information may be disclosed as reasonably necessary, subject to applicable law and appropriate safeguards.

Cookies, analytics and advertising

Cookies and similar technologies help the store function, remember preferences and understand use. If we enable advertising or analytics integrations, such as Meta pixel or Conversions API, those providers may receive browsing or purchase events, device identifiers and customer matching information for measurement and advertising. Shopify enhanced features, where enabled, may also involve processing across Shopify services as described in Shopify's privacy notices.

We will obtain consent where required. Where available, use the store's privacy controls to manage optional tracking. Browser cookie controls can also limit cookies, although disabling necessary cookies may affect store functions. This policy does not itself constitute consent to optional tracking or marketing.

Email and SMS marketing

We send promotional messages only with consent or another basis permitted by law. Messages identify Deluno and include an unsubscribe option. Use that option or contact support@trydeluno.com to withdraw marketing consent. We action unsubscribe requests within 5 working days. Essential order, delivery and customer-service messages may continue.

Overseas processing

Shopify, AutoDS, suppliers, carriers and other enabled providers may store or process information outside Australia. The relevant locations depend on the provider and fulfilment route. Contact us for information about recipients and locations relevant to your order. Where Australian privacy law applies, we take the steps required by that law for overseas disclosures. Restricting deliveries to Australia does not remove those obligations.

Security and retention

We take reasonable steps appropriate to our operations to protect information from misuse, loss and unauthorised access or disclosure. No internet service can guarantee absolute security. We keep information for as long as reasonably needed for its purpose, including legal record-keeping, consumer claims and dispute resolution. Some tax and transaction records must be retained for at least five years, and longer where required. We take reasonable steps to delete or de-identify information no longer needed, subject to applicable law.

Access, correction and complaints

Email support@trydeluno.com to request access to or correction of information we hold, ask about privacy choices or make a complaint. We may reasonably verify your identity. We respond within a reasonable time and explain any lawful refusal. You may also request deletion; legal record-keeping and other legitimate requirements can prevent immediate deletion of some records.

We aim to acknowledge privacy complaints within 5 business days and respond within 30 days, or explain if more time is needed. Where applicable, you may contact the Office of the Australian Information Commissioner. Requests concerning information Shopify processes for its own purposes can also be made through Shopify's Privacy Portal.

Contact and changes

Email: support@trydeluno.com