Refund policy
Returns and refunds
Last updated: 3 October 2026
Your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The change-of-mind conditions below do not limit these rights. Faulty goods do not have to be unopened or in their original packaging. Consumer guarantee rights are not limited to 30 days and apply to sale items.
Faulty, damaged, incorrect or significantly misdescribed goods
Contact support@trydeluno.com with your order number or other proof of purchase and a description of the problem. Photos or a short video can help us assess it where reasonably practicable; they are not an absolute condition of a claim. Stop using a product that may be unsafe.
We may reasonably assess the goods before providing a remedy. For a major failure you may choose a refund or replacement, or retain the goods and seek compensation for their reduced value. For a minor failure we may arrange a free repair within a reasonable time. Further remedies apply if we cannot or do not fix the problem within a reasonable time. Deluno handles your claim; you do not have to pursue the supplier or manufacturer.
Contact us for return instructions. When goods are confirmed to have a consumer guarantee problem, we reimburse reasonable return costs; keep your postage receipts. If goods cannot reasonably be posted or transported, we arrange collection where required by law.
30-day change-of-mind returns
For change of mind, contact us within 30 calendar days after delivery. Goods must be unopened, unused and complete, with their original packaging and accessories. Opened or used grooming products are not eligible for change-of-mind returns for hygiene reasons. This restriction does not apply to faulty goods or other statutory remedies.
Obtain return instructions before sending a change-of-mind return. Send the goods within 14 calendar days after we provide those instructions. You pay change-of-mind return postage and must package the goods securely. We recommend a tracked service and proof of postage. We refund the product price actually paid after checking eligibility. We do not charge a restocking fee or deduct the cost of the included outbound delivery. Any separately purchased optional delivery upgrade is not refunded for change of mind.
Cancellations and refunds
Email us promptly if you need to cancel or correct an order. We will try to help, but a change-of-mind cancellation may not be possible once fulfilment has begun. If it has already been dispatched, our return policy applies. This does not limit cancellation or refund rights under law.
Approved refunds are issued to the original payment method unless we agree otherwise. We aim to issue them within 5–10 business days after receiving and assessing returned goods, or approving a refund where no return is required. Your payment provider may take additional time. Statutory remedies will be provided within a reasonable time.
Contact: support@trydeluno.com.