Shipping policy

Shipping and delivery

Last updated: 4 October 2026

Australian orders and delivery charges

We deliver to Australian addresses only. We do not currently offer international delivery. Standard Australian delivery is included in the advertised price of the IREDOON LED Paw Trimmer Kit. Any optional delivery service or different product delivery charge will be clearly disclosed before payment. We accept orders only for destinations supported at checkout. Contact support@trydeluno.com if your address is not accepted.

Processing and estimated delivery

Our current estimates are 1–3 business days for order processing and 7–14 business days for delivery after dispatch. These are estimates, not guaranteed delivery dates. Business days exclude weekends and public holidays. Remote areas, peak periods, customs and carrier disruptions may take longer. We will notify you of material delays that become known to us.

Orders may be fulfilled directly by a third-party supplier, including from overseas. Deluno remains your seller and contact for delivery problems. We do not promise Australian warehousing unless explicitly stated for the relevant product.

Tracking and address changes

We email tracking information after dispatch. Tracking may take time to show its first carrier scan. Check your delivery address before ordering. Email us promptly to request a correction; changes may not be possible once fulfilment has begun. If an address error supplied by you causes a return, we will discuss any reasonable, disclosed redelivery cost with you before arranging redelivery. We do not charge you to correct our own fulfilment errors.

Delayed, missing or damaged parcels

Contact support@trydeluno.com with your order number if your parcel has not arrived within the estimated delivery period, tracking appears incorrect or the goods arrive damaged. We will investigate with our fulfilment partner or carrier and provide an appropriate solution. A tracking scan alone does not automatically determine a disputed delivery claim.

Delays outside our control do not remove your rights. If we cannot supply your order, we will refund the amount paid for the unfulfilled order. Refunds, replacements and other remedies remain available as required under the Australian Consumer Law. We do not transfer all delivery risk to you simply because goods have been handed to a carrier.

For returns and cancellation requests, see our Return and refund policy. Contact: support@trydeluno.com.