Terms of service

Terms of service

Last updated: 5 October 2026

ABOUT DELUNO AND THESE TERMS

Deluno (ABN: 26 757 469 719) is a registered business name in Australia, used for our retail store at [trydeluno.com](https://trydeluno.com). We currently accept orders for delivery within Australia only. Contact: [support@trydeluno.com](mailto:support@trydeluno.com).

These terms apply to use of our store and purchases from us, together with the product information and our Shipping, Return and refund, and Privacy policies. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. If a term conflicts with those rights, those rights prevail.

PRODUCTS AND RESPONSIBLE USE

We aim to describe and display products accurately. Minor screen-related colour differences may occur; this does not excuse supplying goods that materially differ from their description or advertised features. Brand names shown on products belong to their respective owners. Deluno is the retailer and does not claim to manufacture third-party branded goods or hold an exclusive or authorised relationship unless expressly stated and supported.

Follow the supplied safety and care instructions. The IREDOON LED Paw Trimmer Kit is intended for small pet-grooming touch-ups, not professional veterinary treatment or heavy matting. Stop use if your pet is distressed or the product appears unsafe. We do not promise identical grooming results for every pet. These instructions do not limit our responsibility for faulty or misdescribed goods.

ORDERS AND PAYMENTS

Provide accurate contact, payment and delivery details and use a payment method you are authorised to use. An automated order receipt acknowledges your order; acceptance occurs when we confirm acceptance or dispatch it.

We may decline an order for a genuine stock shortage, suspected fraud, an unsupported destination or an obvious pricing error. We will notify you promptly and refund payments for any order we decline or cancel. We will not impose a higher price or substitute a materially different product without your agreement.

Email us promptly to request a cancellation or amendment. We will try to help, but change-of-mind changes may not be possible after fulfilment begins. Our Return and refund policy and statutory rights continue to apply.

PRICES

Unless clearly stated otherwise, prices are in Australian dollars. Advertised prices include applicable taxes and unavoidable charges that can be calculated at the time, with any other applicable charges disclosed before payment. Standard Australian delivery is included in the advertised price of the IREDOON LED Paw Trimmer Kit. We do not represent that GST is charged if we are not registered for GST. Price changes apply to future purchases and do not retrospectively alter an accepted order.

DELIVERY, RETURNS AND REMEDIES

Our Shipping policy explains processing, delivery estimates and tracking. Estimates may be affected by circumstances outside our control, but we remain responsible for meeting our obligations as your seller. We do not automatically transfer all delivery risk to you at carrier handover. Contact us about delayed, missing, damaged, incorrect or faulty goods.

Change-of-mind returns are subject to our published Return and refund policy. Conditions for voluntary returns do not restrict Australian Consumer Law remedies. You are not required to pursue our supplier or manufacturer to obtain a remedy from Deluno.

WEBSITE USE AND ACCOUNTS

Use the store lawfully. Do not submit fraudulent orders, impersonate another person, upload malicious code, interfere with security or infringe another person's rights. Keep account credentials secure and contact us if you suspect unauthorised access.

We may restrict access where reasonably necessary to address misuse, fraud or a security risk. This does not remove rights relating to purchases already made.

INTELLECTUAL PROPERTY AND REVIEWS

Deluno branding and our original website content are owned by us or used with permission. Third-party brands and content remain the property of their owners. Do not reproduce protected material without permission except as permitted by law.

Submit only genuine reviews and content you have the right to share, and disclose any incentive. By submitting a review for publication, you permit us to display it and make reasonable formatting edits without changing its meaning. We may remove unlawful, abusive or demonstrably fraudulent content.

SHOPIFY AND THIRD PARTIES

Our store is hosted by Shopify. Purchases are made from Deluno, not Shopify. We may use fulfilment providers, carriers and payment processors to complete orders; using them does not remove our obligations to you. Independent third-party sites linked from our store have their own terms and privacy practices. Our Privacy policy explains how personal information is handled.

RESPONSIBILITY AND DISPUTES

We do not guarantee uninterrupted website access and may reasonably suspend services for maintenance or security. We remain responsible for any liability that cannot legally be excluded. We do not exclude statutory guarantees, liability for our fraud or wilful misconduct, or other non-excludable liability. Nothing requires you to indemnify us for our own wrongdoing.

Contact [support@trydeluno.com](mailto:support@trydeluno.com) first so we can try to resolve a complaint. You remain free to contact a consumer-protection agency, obtain advice or pursue legal remedies. Queensland and Australian laws apply, without removing any mandatory protections or rights to bring proceedings elsewhere that apply to you.

UPDATES

We may update these terms for future use and purchases. The terms applicable when an order is accepted continue to govern that purchase unless you agree to a change or law requires otherwise. We will provide notice of material changes where required. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful.